PDA: E-Resources Learning Series: The Link Didn't Work, Now What? Troubleshooting Patron Reports of E-Resources Linking Problems

SCELC partners with peer library consortia around the country to form the Professional Development Alliance (PDA)! The PDA is dedicated to sharing our professional development opportunities with other alliance members. This new initiative multiplies the number and variety of online professional development opportunities available to the member libraries of each participating consortium. PDA webinars are freely available to librarians and staff at all SCELC Member and Affiliate Institutions.

Session Details:

Whether from the link resolver, the library catalog/discovery platform, or a vendor’s interface, our patrons will find links to articles that don’t work. How can librarians investigate these reports? This presentation will cover basics of investigating, solving and (hopefully) reducing such errors in today’s academic research library. Some examples will focus on Alma/PrimoVE, however the general troubleshooting principles apply to all library systems and interfaces.

Denise D. Green has worked for CARLI since October 2014. She’s had a long career in reference, instruction, e-resources & link resolver management and staff training in Ohio and Illinois academic libraries. She advocates for public services librarians learning more about e-resources, authentication and troubleshooting to better support our students, faculty and all patrons.